OUR STORE POLICIES
Welcome to One Guys Cafe! We are thrilled to have you as our valued customer. Before you start exploring our delicious coffee offerings, please take a moment to review our store policies.
1. Ordering and Payment:
All orders must be placed through our secure website.
We accept major credit cards, debit cards, and other forms of electronic payment.
Orders are processed once payment is confirmed.
2. Shipping:
We strive to ship orders within 2-3 business days of payment confirmation.
Shipping rates and delivery times vary based on your location. You can find detailed information during the checkout process.
3. Returns and Exchanges:
We take pride in the quality of our products. If you are not satisfied with your purchase, please contact us within 15 days of receiving your order.
Due to coffee’s perishable nature, we are unable to accept returns due to ordering mistakes.
If your order arrives damaged, please provide photo evidence within 48 hours of receiving the package for a prompt resolution.
4. Cancellations:
Orders can be canceled within 24 hours of placement. After this period, orders are processed, and cancellations may not be possible.
5. Subscription Services:(When Available)
Subscribers enjoy the convenience of regular coffee deliveries. You can modify or cancel your subscription at any time through your account on our website.
6. Quality Assurance:
We source high-quality coffee beans and products. If you have any concerns about the quality of your purchase, please contact us, and we will address the issue promptly.
7. Privacy and Security:
We respect your privacy and take the security of your personal information seriously. Your data is protected in accordance with our privacy policy.
8. Customer Support:
Our customer support team is here to assist you. Contact us via email at support@oneguyscafe.com or through the contact form on our website.
9. Promotions and Discounts:
Promotional offers and discounts may be subject to specific terms and conditions. Check the details during the checkout process.
10. Feedback:
We welcome your feedback! Feel free to share your thoughts, suggestions, or experiences with us. Your input helps us improve our services.
Thank you for choosing One Guys Cafe. We appreciate your business and look forward to providing you with the finest coffee experience!